|Visitor Services Assistant
Director of Site Operations
Yes, as assigned or scheduled by Management
To apply please submit a resume with cover letter to firstname.lastname@example.org. This position is open until filled.
NO PHONE CALLS PLEASE.
The National D-Day Memorial Foundation is an Equal Opportunity Employer.
Please see an overview of the duties provided below.
The National D-Day Memorial is an outdoor facility, open seven (7) days per week. Evening, weekend, and holiday hours are required for this position. A Visitor Services Assistant (VSA) supports the organizational mission by performing a variety of duties related to overall operations under the supervision of the Director of Site Operations. This is an entry-level, customer service position requiring superior interpersonal and customer service skills, and the ability to adapt as necessary to various situations. Duties include but are not limited to providing information to visitors, ensuring valid entry into the Memorial site, providing retail assistance, coordinating and conducting tours, as well as performing administrative tasks as assigned by management. The VSA must exhibit the ability to exercise sound judgment, work independently as well as with others, and offer flexibility in regard to scheduling demands. All duties are to be performed in compliance with state and federal law, as well as the policies and procedures of the National D-Day Memorial Foundation. This position is not suitable for telecommuting.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
GENERAL SITE OPERATIONS
TICKETING (Primary Responsibilities)
RETAIL SALES / GIFT STORE (Secondary Responsibilities)
This position requires the aptitude and willingness to perform the following KSA’s in accordance with the policies and procedures of the National D-Day Memorial Foundation. An effective Visitor Services Assistant will:
This position has no direct reports; however, supervisory responsibilities include assisting in the general oversight of Memorial operations; assisting with volunteer oversight such as planning and assigning daily duties; as well as addressing complaints and resolving problems on a daily basis.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate’s degree with at least one to three months related experience and/or training preferred; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups, visitors, volunteers, or employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver’s License preferred
CPR, First Aid, and AED (or ability and willingness to be trained) preferred
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk or stand; use hands to finger, handle, or feel; reach with hands and arms; talk or hear. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. In the event of an emergency, the employee may be required to assist with weight in excess of 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The National D-Day Memorial is an outdoor facility. While performing the duties of this job, the employee is regularly exposed to outside weather conditions. Depending on the task or circumstance, the employee might be exposed to moving mechanical parts, fumes or airborne particles and vibration. The employee could occasionally be exposed to wet and/or humid conditions; moderately high, precarious places; toxic or caustic chemicals; and risk of electrical shock. The noise level in the work environment is usually quiet to moderate.